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Privacy Policy

CustomCushions.com is committed to protecting the privacy and security of the users of our web sites. The following privacy statement outlines what information is collected from visitors, who has access to that information and how it is used.

Information Collection and Use
CustomCushions.com ("Us" or "We") is the sole owner of information collected on this site to purchase most products and services from CustomCushions.com (refer to the next paragraph for the limited exceptions to this). We will not sell, share, or rent this information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on products and services that are available from us. We may also use such information to better understand the shopping experiences of you individually or in conjunction with a group of our customers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We may also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys, or special promotions, we may still periodically send other transactional communications to you that contain customer relationship information. This includes, for example, informational emails regarding changes in our policies, changes in our methods of conducting business, or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

CustomCushions.com may use cookies, data-collection pixels or other data collection methods to gather anonymous information about our users and their interactions with our website. This data is used on an aggregate level to analyze our website's effectiveness and help us improve the services we offer to our customers.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

We will not sell, share, or rent any information collected on our web site to others in any way that varies from what is disclosed in this policy.

Disclaimer: We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing.

Third Party Service Providers Disclosure
We employ third party transaction gateway services such as Authorize.net and PayPal to facilitate our order and payment processing. When you place an order with CustomCushions.com, you may be automatically transferred to PayPal's web site. Please be aware that their privacy policy governs the use and collection of your personally identifiable information and is shared with us to fulfill the order.

The CustomCushions.com Site may contain links to external web sites which may navigate you away from the CustomCushions.com web site. Please be aware that CustomCushions.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

CustomCushions.com takes precautions to protect its customers' information. When you submit personal information via the web site, we follow policies and procedures designed to protect your information both online and offline, examples of which are as described below.

When our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and is protected with the highest level of encryption software currently available in the industry. CustomCushions.com uses the most advanced form of SSL software available: 256-bit encryption by Network Solutions. Access to all of our users' information is restricted. CustomCushions.com operates in a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All financial information collected for the processing of your order is discarded immediately after being securely relayed to our credit card processor.

All CustomCushions.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to our servers is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls. The servers on which we store personally identifiable information (ie. names, addresses) are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

The testimonials section of the CustomCushions.com website is for the purpose of sharing positive experiences that you had with CustomCushions.com, with certain products, with certain services, or with certain companies associated with CustomCushions.com. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine, but CustomCushions.com reserves the right to edit or alter such to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of CustomCushions.com or third parties. CustomCushions.com reserves the right to post or remove any testimonial at its discretion.

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

* The current lead time to shipment for newly placed orders is 25 to 30 business days.
Lead times are to be considered an estimate and are subject to change based
on many factors including fabric availability. Lead times do not include shipping time.